Refund policy

Return & Exchange Policy

Every piece is made just for you

At Cœur Studio, every item is printed on demand, the moment you place your order. Nothing sits in a warehouse. That's how we create meaningful pieces without waste.

Changed your mind? That's okay.

Wrong size, a colour that didn't feel like you after all, a crush that faded: we'll take your item back under these conditions.

• You submit your request within [30] days of delivery.
• The item is in good condition: unworn, unwashed, free of odours or signs of use, and in its original packaging when possible.
• Return shipping costs are your responsibility.
• A restocking fee of 30% is deducted from your refund.

Once we receive and check the item, we'll refund the price you paid, minus the restocking fee[, and minus the original shipping cost]. The refund goes back to your original payment method.

Prefer an exchange? Since every piece is printed to order, an exchange works in two steps: return the item under the conditions above, then place a new order for the size or colour you want.

Quick tip: check the size guide before ordering. It'll save you the fees.

When we'll make it right

If something didn't go as planned, we've got you. You can request a refund or a free replacement if:

• your item arrived damaged or defective;
• the design was misprinted, or you received the wrong item;
• your package was lost in transit.

Timeline

You have 30 days to let us know:

• from the delivery date, for an item you received;
• from the estimated delivery date, for a package that never arrived.

For quality issues, please include a clear photo of the item that shows the problem. It helps us sort things out faster.

Incorrect address or unclaimed package

If your package comes back to us because of an incorrect address or because it wasn't picked up, we can arrange a reshipment. Shipping fees may apply. Returned items left unclaimed for 30 days are donated to charity and can no longer be reshipped.

How to submit a request

1. Click [My account / Start a return] in the store and enter your email.
2. You'll get a 6-digit verification code by email, so you can log in securely without a password.
3. Pick your order and the item(s) involved, choose a reason, add your photo if needed, and submit.
4. We'll review your request and get back to you quickly. For a defective, misprinted or lost item, we'll offer a refund or a replacement. For a change of mind, we'll send you return instructions and the return address.

Questions? Contact us, we're here for you.